Shipping & Returns Policy

Shipping

SILA currently ships within the United States.

Orders are processed within 1–2 business days. Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your package.

Delivery typically takes 3–7 business days after shipment, depending on your location and the carrier.

Please note that processing and delivery times are estimates and may vary during holidays, peak periods, or unexpected carrier delays.

Returns

We want you to feel confident in your SILA purchase.

If you’re not completely satisfied, you may request a return within 30 days of delivery, provided the item is unused, in its original condition, and returned with its original packaging.

To start a return, please contact us through our Contact page and include your order number. We’ll provide the next steps for your return.

Please wait for return instructions before shipping an item back.

Exchanges

Want to switch from Black to Blush Pink, or vice versa? Contact us through our Contact page with your order number and preferred color.

Exchanges are subject to product availability. We’ll guide you through the process.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number and clear photos of the item and its packaging, if applicable. We’ll review the issue and work with you to find an appropriate solution.

Contact Us

Have a question about your order, shipping, or a return?

Please visit our Contact page and include your order number whenever possible. We’re happy to help.

SILA — Made to Move With You.